Benefit Program Associate

State-of-Missour; St. Louis (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

The Family Support Division (FSD) seeks applicants for Benefit Program Associates to be based at the St. Louis County Resource Center in Jennings, MO.

You will assist customers, enter verifications and changes on cases, register applications, maintain filing systems, scan documents, and perform routine computations while following agency policies; a high school diploma and 1–3 years of relevant experience are required.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.
• Substitutions may be allowed.
• Individuals selected for this position may receive a higher rate based on a pay differential.

Responsibilities

• Answer questions about applicants' situations.
• Enter verifications/changes on cases.
• Monitor local drop boxes and scan/index documents.
• Register applications dropped off at the location.
• Register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, using a computer keyboard and word processing software, and edit varied material; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase of a clerical process or office activity and make frequent decisions per agency policies.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving policy interpretation; maintain correspondence and files.
• Establish and maintain complex filing systems; prepare records for storage and archiving.
• Perform computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize software packages in duties.
• Other duties as assigned.

Skills

Data entry

Customer service

Typing

Filing systems

Education

High school diploma or equivalent

Tools

Spreadsheet software

Word processing

Databases

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Associates. This position will be located in the St. Louis County Resource Center based at 8501 Lucas and Hunt, Jennings, MO.

• Work directly with customers to answer questions about their situation;
• Work directly with customers to enter verifications/changes on their cases;
• Monitor local drop boxes and scan/index documentation appropriately;
• Work to register applications
  • Register applications dropped off at their location;
  • Register applications through the FSD Docs and other Queues;
• Direct local customers to the correct next step in their process;
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

High School diploma or equivalent and 1-3 years of relevant experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individuals selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.