Benefit Program Technician

State-of-Missour; West Plains (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Howell County Customer Service Center based at 3415 Division Dr., West Plains, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Daily duties include determining initial and continuing eligibility, interviewing clients in person and

Qualifications

• High School diploma or equivalent required; four years of customer service experience or a Bachelor's degree.
• Ability to interview clients in person and by telephone.
• Personable, compassionate, non-judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients in person and by telephone.
• Prepare summaries and maintain case notes.
• Perform other related duties as assigned.

Skills

Customer service

Interviewing

Communication

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division (FSD) is seeking applications for a Benefit Program Technicians. These positions will be located in the Howell County Customer Service Center based at 3415 Division Dr., West Plains, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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