Leave of Absence Coordinator

Sedgwick Claims Management Services Ltd; New Albany (OH); Vor Ort; USD 40.000 - 45.000; Vollzeit

Benefits dieser Stelle

Comprehensive training program

Mentor program

Career development opportunities

Diverse benefits package

Hybrid work style

Zusammenfassung

Sedgwick Claims Management Services Ltd is seeking a Leave of Absence Coordinator in New Albany, OH, offering hybrid work in a dynamic center of excellence. You’ll join a team that supports employees and clients through FMLA and other leave programs, with comprehensive training, mentorship, and clear career growth paths.

The role focuses on analyzing leave requests, ensuring compliance with plans and regulations, and delivering professional service to claimants and clients while maintaining high

Qualifikationen

• High school diploma or GED required; state certification or licensing in statutory leaves is beneficial.
• One year of administrative/general office experience; FMLA administration experience preferred.
• Knowledge of state and federal FMLA regulations; excellent oral and written communication; proficient Microsoft Office; analytical and interpretive skills; strong organizational and multitasking skills; excellent interpersonal skills.
• Ability to work in a team environment; meet performance competencies; travel as required.

Aufgaben

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information to identify action plan, determine benefits due, and make timely case decisions.
• Communicates decisions and ongoing expectations clearly with claimants and clients.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization’s quality program(s) minimum requirements.

Kenntnisse

FMLA knowledge

Communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Teamwork

Ausbildung

High school diploma or GED

Jobbeschreibung

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Leave of Absence Coordinator

Leave of Absence Coordinator

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence New Albany, OH : 7795 Walton Parkway suite 200 New Albany, OH 43054

What we offer:

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

PRIMARY PURPOSE:

Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.
• Experience: One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.
• Skills & Knowledge: Knowledge of state and federal FMLA regulations; Excellent oral and written communication, including presentation skills; Proficient computer skills including working knowledge of Microsoft Office; Analytical and interpretive skills; Strong organizational and multitasking skills; Excellent interpersonal skills; Ability to exercise judgement in accordance with well-defined policies and procedures; Ability to work in a team environment; Ability to meet or exceed performance competencies as required by program.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required. Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted inthis job posting only, the range of starting pay for this role is 19.31. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com