Leave of Absence Coordinator

Sedgwick Claims Management Services Ltd; Chicago (IL, MO); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Stable work environment

Training program

Mentor support

Career development

Comprehensive benefits

Job summary

Sedgwick is hiring for a Leave of Absence Coordinator/Representative at our Chicago Center of Excellence. This role analyzes reported leave requests and calculates client-paid leave benefits in compliance with plans and laws, ensuring timely payments and accurate case management.

You will operate within a values-driven team, delivering reliable service to clients and employees. The ideal candidate is empathetic, detail-oriented, and thrives in a collaborative environment with training,

Qualifications

• High school diploma or GED is required.
• Strong oral and written communication; PC literacy including Microsoft Office; Windows environment. Typing proficiency required.
• Clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
• Communicates decisions and on-going expectations with claimants and clients.
• Maintains professional client relationships.
• Attendance during scheduled work hours is required.

Skills

Oral and written communication

PC literacy

Microsoft Office

Typing

Organizational skills

Education

High school diploma or GED

Tools

Windows

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator Leave of Absence Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our dynamic Center of Excellence Chicago, IL 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604.

Leave of Absence Coordinator Leave of Absence Representative

What we offer:

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

PRIMARY PURPOSE OF THE ROLE:

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on-going claim management is within company service standards and industry best practices.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
• Communicates decisions and on-going expectations with claimants and clients.
• Maintains professional client relationships.
• Attendance during scheduled work hours is required.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required PC literate, including Microsoft Office products, Windows environment. Must meet minimum typing requirements.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.31.

A comprehensive benefits package is offered, including but not limited to:

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com