Benefit Administration Analyst

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 56,000 - 64,000; Full time

Job summary

Commonwealth of Massachusetts’ Office of the State Treasurer and Receiver General seeks an Analyst to support the monthly pension payroll, maintain payee data, and assist in benefit processing. You will respond to retiree inquiries and coordinate with MSRB teams to ensure accurate payments and tax compliance.

The role emphasizes attention to detail, proficient use of Office 365 and pensions knowledge, with a hybrid work schedule and ongoing training on retirement rules and related processes.

Qualifications

• Bachelor's degree or relevant experience.
• Proficiency with Office 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
• Interest in employee benefits administration, payroll, finance, or related field.
• Excellent mathematical and analytical abilities.
• Highly organized, detail-oriented and able to meet deadlines.
• Willingness to learn retirement plan rules under Mass General Laws Chapter 32.
• Ability to develop MARIS and MSRBeyond skills and learn new topics.
• Self-motivated with focus and task completion.
• Strong customer support and interpersonal skills.
• Team-oriented and able to conduct independent research.

Responsibilities

• Support monthly pension payroll processes and verify payee data.
• Respond to inquiries from retirees and MSRB teams.
• Monitor and assist in pension payroll reports and anomaly resolution.
• Learn IRS tax rules related to distributions including 1099Rs.
• Assist in non-resident alien address changes and welfare compliance.
• Process benefit-related payables and collateral retiree data in systems.
• Maintain and update demographic and direct deposit data for payees.
• Follow up on outstanding checks and respond to third-party inquiries.
• Adhere to Treasury policies and participate in special projects.

Skills

Office 365

Excel

Analytical

Detail oriented

Customer support

Interpersonal skills

Research & analysis

Education

Bachelor's degree or equivalent

Tools

MARIS

MSRBeyond

OnBase

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Massachusetts State Retirement Board (MSRB) administers a defined benefit retirement plan for eligible employees of the Commonwealth and certain entities.

The Benefit Administration Analyst will work as a team member to support the monthly pension payroll process, maintain accurate payee account data, and support scheduled benefit processes, such as benefit verification and retiree COLA. Analysts will respond to inquiries from and provide support to retirement System members, and other MSRB teams in areas related to the payment of benefits.

Essential Functions and Responsibilities:

Suspend retirement benefit payees as requested; monitor ongoing suspensions for possible termination.

Support accelerated payments process and respond to member inquiries.

Assist in monitoring of trial pension payroll process: review reports, address anomalies and escalete issues to QA/Manager and/or Director.

Become knowledgeable about IRS tax rules related to periodic and lump sum distributions, including tax exclusion amounts to support annual process for 1099Rs.

Support non-resident alien project related to address changes.

Support monthly warrant processing of benefit over earners from PTG system.

Process child support orders

Supporting retiree COLA process

Enter and update payee data, including direct deposit information, demographic data (address, telephone number. email), and manual health insurance deductions

Update POA records

Follow-up on outstanding and returned checks

Respond to third-party inquiries regarding retiree benefits, e.g. Social Security verification, long-term disability claims

Respond to Paylnfo inquiries

Other tasks as assigned or special projects within the office.

Other Duties and Responsibilities:

Develop proficiency with OnBase ECM System.

Ability to prioritize projects, handle deadlines and work well under pressure.

Ability to timely and effectively resolve complex issues.

Adhere to Treasury and Board employment and operational policies

Supervisory Responsibility:

N/A

Qualifications

Knowledge and Skills:

• Bachelor's degree or relevant experience
• Working knowledge and comfort with Office 365 products: Outlook, Word, Excel, PowerPoint, SharePoint and Teams
• Interest in the fields of employee benefits administration, payroll, finance, or related field
• Excellent mathematical skills
• Analytical, focused, highly organized and detail-oriented
• Willingness to learn retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Ability to develop and augment MARIS and MSRBeyond skills and learn about new topics/processes in depth
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to processing deadlines
• Excellent customer support skills and interpersonal skills
• Willing to research, analyze, and collaborative to resolve issues independently and as part of a team

Physical Requirements:

• Ability to lift up to 10 lbs.
• Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.

The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

Primary Location

Job

Administrative Services

Agency

Off of State Treas & Rec Genrl

Schedule

Full-time

Shift

Day

Job Posting

Oct 26, 2026, 8:40:35 PM

Number of Openings

1

Salary: 55,536.94 - 63,728.64 Yearly

If you have Diversity, Affinity or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Swee Lin Wong - 6173679333

Potentially Eligible for a Hybrid Work Schedule : Yes