Benchtop Support Engineer

Tata Consultancy Services; San Diego (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Time Off

Job summary

Tata Consultancy Services is seeking an individual for a position focused on Identity & Access Management. The role requires proficiency in Active Directory, endpoint security practices, and knowledge of laboratory network environments.

Ideal candidates must possess a Bachelor of Computer Science and have experience with tools such as ServiceNow and CrowdStrike. Comprehensive benefits, including medical and vacation time, are offered.

Qualifications

• Proficient in Active Directory and user/service account management.
• Experience with endpoint detection and response platforms.
• Familiar with laboratory data systems and compliance constraints.

Skills

Active Directory administration

Privilege access management

Endpoint detection and response (EDR)

Vulnerability management

PowerShell

Education

Bachelor of Computer Science

Tools

ServiceNow

BeyondTrust

Microsoft Windows Server

CrowdStrike Falcon

Job description

Identity & Access Management

• Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.
• Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.
• Experience with service account lifecycle management and privileged access controls.
• Understanding of enterprise Identity Management tools (Sailpoint).

Endpoint & OT Security

• Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.
• Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.
• Familiarity with USB restriction and software control policies on Windows endpoints.
• Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

• Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.
• Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.
• Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.
• Awareness of working in Biopharma Laboratory Environments
• Awareness of GxP and Information Security compliance constraints
• Familiarity with ITIL ITSM principles

Tools & Platforms

• ServiceNow or equivalent ITSM platform for demand intake and ticket management.
• BeyondTrust or equivalent privileged access management and remote support tooling.
• Microsoft Windows Server and Windows 10/11 administration.
• Familiarity with network monitoring and log analysis tools.
• Proficiency in PowerShell preferred.

Salary Range: $110,000- $120,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE