Life Sciences Desktop Administrator - Laboratory Systems (IDA)

Milestone Technologies, Inc.; Thousand Oaks (CA); On-site; USD 59,000 - 66,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Laboratory Systems & Technical Support Analyst in Thousand Oaks to maintain and support lab workstations, instrument controllers, and IDA data workflows.

You will partner with scientists and IT to ensure compliant, secure, and reliable lab IT infrastructure. The role requires 5+ years in regulated environments, strong documentation habits, and the ability to work onsite 5 days per week, with a focus on instrument data acquisition, data integrity, and

Qualifications

• 5+ years of professional experience in laboratory or regulated IT environments.
• Experience with ITSM platforms (ServiceNow) and software deployment tools (SCCM/MECM).
• Strong documentation, SOP adherence, and data integrity mindset.
• Ability to work onsite 5 days/week and collaborate with IT and lab teams.

Responsibilities

• Provide day-to-day laboratory workstation and instrument controller support.
• Install, configure, maintain, and troubleshoot lab computer systems and software.
• Support IDA data acquisition and integration with enterprise systems.
• Ensure GMP/GxP compliance, validation readiness, and change control adherence.
• Handle incidents and service requests via ServiceNow and maintain asset records.
• Document configurations, validation activities, and system changes.

Skills

Customer service

Documentation

SOPs

Attention to detail

Independent work

Communication

Tools

ServiceNow

SCCM/MECM

Active Directory

Windows Domains

TCP/IP Networking

DNS/DHCP

Job description

Benchtop – Laboratory Systems & Technical Support Analyst – IDA (Life Sciences Windows Administrator IDA)

Location: Thousand Oaks, CA

Duration: 4-12+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)

Pay rate: Up to $48/hr. (No PTO and No Paid Holidays)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)

***Technical screening needed for submissions***

Ideal Candidate Will Have

• 5+ years of professional experience and a strong eagerness to learn
• A friendly, open, and customer-service-oriented personality with a “can-do” attitude
• A solid IT background, with experience in IT documentation and process-driven environments
• Strong attention to detail and the ability to maintain accurate, thorough documentation
• Experience creating, maintaining, and following SOPs, procedures, and established processes
• The ability to learn quickly, adapt to new processes, and work independently
• A documentation-focused mindset rather than a heavy validation background; validation experience is a nice-to-have, but not required
• Experience working in a regulated environment is preferred, though it does not need to be specifically within pharma or biotech
• The ability and willingness to work onsite 5 days per week to support QC laboratory operations
• Strong communication and collaboration skills, particularly when working with IT and laboratory teams

We are seeking an experienced Laboratory Systems & Technical Support Analyst to support laboratory computing systems, scientific instrumentation, and enterprise laboratory data platforms within a highly regulated GLP/GMP environments. The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.

This role will be responsible for supporting instrument-connected workstations, laboratory applications, and the Instrument Data Acquisition (IDA) platform, a critical component of the organization's laboratory and manufacturing infrastructure. IDA serves as the foundation for capturing, standardizing, and managing instrument-generated data, metadata, and analytical results across the enterprise.

The successful candidate will partner closely with scientists, laboratory personnel, manufacturing teams, validation groups, instrument vendors, and IT teams to ensure laboratory systems remain compliant, secure, and operational while supporting data integration with enterprise systems including BIOVIA, HLEE, EDL, MES, LIMS, and other GMP applications.

This position is ideal for someone with a strong background supporting laboratory environments, scientific instruments, and regulated systems who enjoys working directly with end users and solving complex operational challenges.

Key Responsibilities

Laboratory Systems Support

• Provide day-to-day support for laboratory workstations, instrument controllers, and scientific applications.
• Install, configure, maintain, and troubleshoot computer systems connected to laboratory instruments.
• Support analytical and quality laboratory environments utilizing instrument-generated data.
• Partner with laboratory scientists and business users to resolve hardware, software, and application issues.
• Coordinate with instrument vendors for installation, upgrades, maintenance, and troubleshooting activities.
• Support laboratory systems throughout their lifecycle, including onboarding, upgrades, maintenance, and retirement.

Instrument Data Acquisition (IDA) Support

• Assist in integrating laboratory instruments into the enterprise data acquisition ecosystem.
• Troubleshoot issues related to instrument connectivity, data collection, metadata capture, and data transmission.
• Support data flows between IDA and downstream systems including:
• BIOVIA
• Holistic Laboratory Execution Environment (HLEE)
• Enterprise Data Lake (EDL)
• Manufacturing Execution Systems (MES)
• LIMS and laboratory informatics platforms
• Assist with data remediation and automation efforts that improve accessibility and integrity of laboratory data.

GMP & Validated Systems Administration

• Support systems operating within GMP, GxP, and validated environments.
• Follow established SOPs, change control processes, and validation requirements.
• Participate in Computer System Validation (CSV) activities when required.
• Ensure systems remain compliant with security, audit, and regulatory requirements.
• Support data integrity initiatives and regulatory inspections.

Service Management & End User Support

• Respond to incidents, service requests, and change requests through ServiceNow.
• Provide Tier 1 and Tier 2 support for laboratory and manufacturing users.
• Perform user account administration, licensing management, and access requests.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Maintain ownership of issues through successful resolution.

Asset Management & Documentation

• Maintain accurate inventory of laboratory computers and instrument controllers.
• Perform physical audits and inventory reconciliation.
• Document configurations, support procedures, validation activities, and system changes.
• Ensure all work is accurately captured in ServiceNow and asset management systems.
• Support Windows-based laboratory workstations and instrument controller systems.
• Assist with workstation deployments, lifecycle management, patching, and hardware refresh initiatives.
• Support Windows 10 and Windows 11 environments.
• Deploy software updates, security patches, and endpoint protection solutions using SCCM/MECM.
• Validate laboratory applications and instrument functionality following system updates.

Required Qualifications

Technical Experience

• 5+ years supporting laboratory, scientific, manufacturing, or regulated computing environments.
• Experience supporting laboratory instrument workstations and instrument controller systems.
• Experience with ServiceNow or similar ITSM platforms.
• Experience using SCCM/MECM for software deployment and endpoint management.
• Strong troubleshooting skills across hardware, software, networking, and laboratory applications.
• Knowledge of:
• Active Directory
• Windows Domains
• TCP/IP Networking
• DNS/DHCP
• Software Deployment Technologies

Soft Skills

• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a fast-paced laboratory environment.
• Strong organizational and documentation skills.
• Ability to effectively support scientific and technical users.

Preferred Qualifications

• Experience supporting GMP, GxP, GLP, or validated environments.
• Computer System Validation (CSV) experience.
• Experience supporting laboratory informatics platforms such as:
• BIOVIA
• LIMS
• ELN
• Waters Empower
• Scientific Data Management Systems
• Experience with Instrument Data Acquisition (IDA) platforms.
• Experience supporting laboratory instruments including:
• HPLC Systems
• Mass Spectrometry Platforms
• Chromatography Systems
• Analytical Testing Instruments
• Experience supporting Manufacturing Execution Systems (MES).
• Knowledge of laboratory data workflows and data integrity principles.
• PowerShell, Python, SQL, or automation scripting experience.
• ITIL experience or certification.
• Technical certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

The estimated pay range for this position is USD $43.00/Hr. - USD $48.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.