Bellperson (Part Time)

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 12,000 - 15,000; Full time

Job summary

IHG Hotels & Resorts is seeking a hospitality associate to assist guests with luggage and related services. The role involves transporting luggage to and from rooms, storing luggage upon request, and promoting hotel facilities and local attractions.

The position requires a High School diploma or equivalent and fluent English, with prior guest service or hotel experience preferred. The job is on-site at a hotel in San Antonio, TX, with a pay rate of $9.50 per hour and a comprehensive benefits

Qualifications

• High School diploma or equivalent; some guest service or hotel experience preferred.
• Must speak fluent English; other languages are a plus.

Responsibilities

• Promptly and safely transport luggage to and from guest rooms; may tag and store luggage on request.
• Ensure claim checks match luggage tags when retrieving items.
• Inform Front Desk Manager or Manager on Duty and Security of any lost items.
• Deliver checked items to departing guests when no bell attendant is available.
• Maintain luggage storage area in a neat and orderly condition.
• Explain hotel facilities and services; provide information about local attractions.

Skills

Luggage handling

Guest service

Safety awareness

English fluent

Education

High School diploma or equivalent

Job description

Job Overview

Assist incoming and outgoing guests in transporting luggage for guests, delivering and moving to and from guest rooms and storing luggage upon request.

Duties & Responsibilities

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Ensure all claim checks are matched with luggage tag on the item being retrieved.
• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.
• Deliver checked items to departing guests in the absence of a door or bell attendant.
• Maintain luggage and baggage storage room in a neat and orderly manner.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Perform other duties as assigned

Qualifications and Requirements

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

Job Ability Requirements

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other Requirements

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
• May be required to work nights, weekends, and/or holidays.

Salary and Benefits

The hourly pay rate for this role is $9.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.