Bellperson

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Job summary

The Drake Oak Brook, Autograph Collection is seeking a Bellperson to greet guests on arrival and departure and assist with luggage, ensuring timely delivery and professional service per brand standards. You will escort guests to rooms, explain features, and provide information on hotel services and local attractions.

This role emphasizes coordination with other departments, confidentiality, and maintaining a neat front drive while delivering excellent guest service.

Qualifications

• Greet guests professionally per brand standards.
• Assist guests with luggage and luggage carts.
• Provide information on hotel services and local attractions.
• Maintain front drive cleanliness and organization.

Responsibilities

• Greet guests on arrival and departure in a professional manner.
• Assist with doors, luggage, and escort guests to rooms.
• Explain room features and how to use in-room amenities.
• Coordinate with other departments to meet guest needs and requests.
• Maintain confidentiality and uphold appearance and uniform standards.

Job description

Summary:

The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Essential Duties and Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

Source: Hospitality Online