Bellperson

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

The Bellperson position at voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point involves greeting guests on arrival and departure, assisting with luggage, and directing guests to available hotel services and local attractions. You will ensure luggage is delivered and stored safely, while maintaining a professional appearance and confidentiality.

Collaboration with other departments to meet guest needs and provide accurate information about property offerings is essential.

Qualifications

• Greet guests on arrival and departure.
• Assist with luggage and conveyance of items to rooms.

Responsibilities

• Immediately acknowledges and greets guest in a professional manner per brand standards.
• Offers assistance with doors and luggage upon arrival.
• Escorts guests to rooms, assists with luggage and explains hotel services and local attractions.
• Explains features of rooms and how to use in-room amenities and calls.
• Delivers luggage to rooms promptly and professionally.
• Stores luggage carts safely and handles guests’ property with care.
• Communicates with all departments to fulfill guest needs and requests.
• Maintains knowledge of property offerings, outlets, hours, and events.
• Maintains professional conduct and confidentiality; keeps work area clean and stocked.
• Develops positive communication and teamwork with coworkers and supervisors.
• Handles guest service issues promptly and professionally.
• Delivers excellent customer service efficiently.

Job description

Summary:

The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Essential Duties and Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

Source: Hospitality Online