Bell Person (Bellhop)

Crestview Management, LLC; Irving (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

competitive wage

Health and Dental Insurance

company-paid Life Insurance

Short-Term and Long-Term Disability

Vision

Critical Illness

Accidental

401(k) and company match

Paid Time Off (PTO)

free hotel rooms

hotel discounts

Job summary

Marriott Dallas Las Colinas is seeking a friendly Bell Person to join the Front Office team in Irving, TX. You will assist guests with luggage, escort them to rooms, and explain hotel amenities, while maintaining a welcoming, professional presence throughout the property.

The role supports guest arrivals and departures with a focus on anticipating needs and delivering memorable hospitality. A customer-service background and polished appearance are preferred.

Qualifications

• Previous hotel, bell service, or customer service experience preferred.
• Strong interpersonal and communication skills.
• Professional appearance and positive demeanor.
• Ability to stand and walk for extended periods.

Responsibilities

• Welcome arriving and departing guests in a friendly and professional manner.
• Assist guests with luggage upon arrival, departure, and room changes.
• Escort guests to their rooms and explain room features, hotel amenities, and available services.
• Respond promptly to guest requests and provide personalized assistance.
• Assist guests with directions, transportation information, and local area recommendations.
• Handle luggage carefully and ensure it is delivered to the correct guest and room.
• Assist with special requests to enhance the overall guest experience.
• Maintain a professional, approachable, and service-oriented presence in guest areas.
• Coordinate with Front Desk and other departments to support arrivals/departures.
• Maintain lobby, bell stand, and entrance appearance and security.

Skills

Interpersonal skills

Communication skills

Guest-focused

Professional appearance

Flexible scheduling

Job description

Job Title: Bell Person
Location: Marriott Dallas Las Colinas - Irving, TX
Department: Front Office / Guest Services
Job Type: Full-Time / Part-Time
Schedule: Flexible; mornings, evenings, weekends, and holidays required

About Us

Marriott Dallas Las Colinas is a premier business and leisure hotel located in the heart of the Las Colinas business district. We serve business travelers, event guests, and leisure visitors who expect premium service, high standards, and a polished experience.

Our team takes pride in creating a welcoming, professional, and smooth experience for every guest. We are looking for people who care about quality, teamwork, and hospitality.

Job Summary

We are seeking a friendly, professional, and guest-focused Bell Person to join our Front Office team.

The Bell Person plays an important role in creating a positive first and last impression for our guests. This position is responsible for assisting guests with luggage, escorting guests to their rooms, explaining hotel amenities and services, assisting with transportation and guest requests, and maintaining a welcoming and professional presence throughout the hotel.

The ideal candidate enjoys interacting with people, takes pride in providing exceptional service, and understands the importance of anticipating guest needs and creating memorable hospitality experiences.

What You'll Do

• Welcome arriving and departing guests in a friendly and professional manner.
• Assist guests with luggage upon arrival, departure, and room changes.
• Escort guests to their rooms and explain room features, hotel amenities, and available services.
• Respond promptly to guest requests and provide personalized assistance.
• Assist guests with directions, transportation information, and local area recommendations.
• Handle luggage carefully and ensure it is delivered to the correct guest and room.
• Assist with special requests to enhance the overall guest experience.
• Maintain a professional, approachable, and service-oriented presence in guest areas.

Hotel Operations

• Coordinate with the Front Desk team to assist with guest arrivals, departures, and luggage storage.
• Communicate guest requests and concerns to the appropriate hotel departments.
• Assist with luggage storage and retrieval in accordance with hotel procedures.
• Help maintain the cleanliness, organization, and appearance of the lobby, entrance, and bell stand.
• Assist with managing the hotel entrance and welcoming guests during busy periods.
• Support hotel operations and special guest arrangements as needed.
• Follow established procedures for handling guest belongings and maintaining security.

Communication & Teamwork

• Work closely with the Front Desk, Housekeeping, Valet, and other hotel departments to ensure a seamless guest experience.
• Communicate professionally with guests, coworkers, and hotel leadership.
• Assist other team members when needed to support daily operations.
• Maintain awareness of arriving groups, VIP guests, and special events.
• Demonstrate a positive attitude and contribute to a collaborative team environment.

Safety & Standards

• Follow Marriott brand standards, hotel policies, and established service procedures.
• Protect guest privacy and confidential information.
• Handle guest luggage and personal belongings with care.
• Follow hotel safety procedures and report potential hazards promptly.
• Maintain a clean, organized, and professional appearance.
• Demonstrate proper lifting techniques and follow workplace safety guidelines.

What We're Looking For

• Previous hotel, bell service, or customer service experience preferred.
• Strong interpersonal and communication skills.
• Friendly, professional, and guest-focused attitude.
• Ability to anticipate guest needs and provide attentive service.
• Professional appearance and positive demeanor.
• Ability to work in a fast-paced hospitality environment.
• Strong attention to detail and organizational skills.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and maneuver guest luggage safely, with or without reasonable accommodation.
• Ability to work independently and as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Ability to work mornings, evenings, weekends, and holidays as needed.

Why Work With Us

Join a professional full-service hotel team focused on exceptional guest service, teamwork, and memorable experiences. This position is an excellent opportunity to build a hospitality career while helping create a welcoming environment for business and leisure travelers.

• competitive wage
• Health and Dental Insurance
• company-paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental
• 401(k) and company match
• Paid Time Off (PTO)
• free hotel rooms
• hotel discounts