Bellman / Valet - -$17.75- $19.00

PL Boutique Investors LLC; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with company match

Team member discounts

Uniforms provided

Paid PTO after 90 days

Job summary

Valor Hospitality is seeking a friendly Guest Services Associate in San Diego to greet guests, assist with check-in and checkout, help with luggage, and provide local information. You will deliver Aggressive Hospitality, manage valet duties, and ensure a smooth, welcoming arrival for every guest.

Ideal candidates have a high school education, strong customer service, clean driving record, ability to drive vans and cars, and willingness to work evenings, weekends, and holidays.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to communicate clearly with guests and team.
• Willingness to work evenings, weekends and holidays.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet guests within 30 seconds of arrival and deliver aggressive hospitality.
• Open vehicle and hotel doors, check in arriving guests, and explain parking policies.
• Park and retrieve vehicles quickly and safely.
• Provide bell services, including room presentations and delivering/picking up items.
• Assist guests with directions, taxi requests, reservations and local attractions.
• Lead by example, support teamwork and assist with role assignments as directed.

Skills

Customer service

Communication

Guest relations

Driving

Multilingual (optional)

Education

High school diploma or equivalent

Job description

Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary
• Team Member
• Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

The Role POSITION PROFILE Greet all guests of the hotel, assist with check-in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

ESSENTIAL RESPONSIBILTIES

Be the first and last impression of our guests’ stay. You’ll greet guests warmly, handle luggage, safely park and retrieve vehicles, and share helpful information about the resort and surrounding area, all with professionalism, a positive attitude, and a proactive approach to service.

Key responsibilities:

• Greet guests within 30 seconds of arrival and deliver “Aggressive Hospitality”
• Open vehicle and hotel doors, check in arriving guests, and explain parking and retrieval procedures
• Park and retrieve vehicles quickly but cautiously, staying composed under pressure and handling guest concerns
• Provide bell services, including room presentations and delivering or picking up items
• Help guests with directions, taxis, reservations, and other requests, using strong knowledge of the resort and local attractions
• Lead by example, support teamwork, and assist with assigning roles at the Account Manager’s direction
• Accurately complete valet tickets (key tags, folio, vehicle location, damage surveys) and keep all keys secured

Ideal candidate: Someone who enjoys being on the move, loves helping people, and thrives on creating memorable welcomes and farewells.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

High school education or equivalent experience.

Customer Service in a guest contact role preferred.

Ability to communicate with guests, respond to questions and inquires,knowledge of hotel services, local area events and activities.

Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred.

Second language may be desired.

Must be available eveninings, weekends, and holidays.

PHYSICAL DEMANDS

Able to lift, push, carry 20 - 40 lbs.

Stand continuously for long periods of time.

Continuous Standing as needed

Lift, pull, push, bend, and move items to support the hotel and outlets

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.