Bellman (Hôtel Swexan)

Harwood Hospitality Group; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Harwood Hospitality Group is looking for a Doorman/Bellman to greet and assist guests at Hôtel Swexan. This role is crucial in delivering exceptional service, maintaining the luxury level expected in a 5-Star environment. Responsibilities include managing guest traffic, maintaining cleanliness in the lobby, and ensuring safety.

Applicants should possess excellent customer service skills, have a high school diploma, and be capable of lifting up to 75lbs. This is an opportunity to be part of a dedicated Front Office team.

Qualifications

• Ability to lift up to 75lbs.
• Willingness to stand and walk for long periods.
• Skills in kneeling, crouching, bending, and stooping.

Responsibilities

• Deliver and maintain Forbes 5-Star level of service.
• Welcome guests in a friendly manner at all times.
• Maintain cleanliness of entrance, lobby, and elevators.
• Ensure safety and security for guests.
• Assist guests with their luggage and packages.

Skills

Customer service skills

Problem-solving skills

Multi-tasking skills

Education

High school diploma or equivalent related experience

Job description

Position Summary

The Doorman/Bellman will greet guests and will provide courteous services such as opening doors, operating elevators, helping guests with luggage and helping control the guest traffic flow in the lobby. They are an integral part of the Front Office team and will provide assistance in different aspects for Hôtel Swexan guests as they arrive.

Responsibilities

• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Communicate and welcome guest in a friendly demeanor at all times.
• Maintains cleanliness of Hôtel Swexan’s entrance, lobby, and elevators areas.
• Ensure safety and security for our guests.
• Assist guests with their luggage, packages, etc.
• Open doors, assist with luggage, escort guests to elevators and to their rooms as needed.
• Continuously finds opportunities to assist guests, other departments or leaders.
• Attends required training classesas needed to maintain a luxury level of service.
• Other duties as assigned.

Qualifications

• Excellent customer service, problem-solving, and multi-tasking skills.
• Walking and standing for long periods of time and ability to lift up to 75lbs.
• Frequent ability in standing, walking, kneeling, crouching, bending, stooping.
• High school diploma or equivalent related experience required.

Equal Opportunity Employer
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