Bellman

crestline-external; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Crestline-external is looking for a Bellman to join the First Impression Team at Hyatt House Virginia Beach Oceanfront. This role involves welcoming guests and providing assistance with their luggage while ensuring they have a remarkable first experience.

The ideal candidate should have exceptional guest service skills and be able to communicate effectively with guests. Responsibilities include managing guest luggage, providing directions, and explaining hotel features.

Qualifications

• Less than high school education required.
• Six months to one year of related experience preferred.
• Ability to assist guests with luggage and provide information about the hotel.

Responsibilities

• Transport guest luggage from arrival to assigned rooms.
• Assist guests in locating lost luggage.
• Explain hotel facilities to guests.

Skills

Guest service

Transportation assistance

Communication skills

Education

Less than high school education

Job description

Join Our First Impression Team at Hyatt House Virginia Beach Oceanfront!

As a Bellman, you are the face of our hotel—welcoming guests with warmth, professionalism, and exceptional service from the moment they arrive.

If you take pride in creating memorable first experiences, we’d love to meet you.

Overview

Assist hotel guests with personal services. May take messages, arrange, or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Key Duties & Responsibilities

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest's lost luggage.
• Correctly tag, store and retrieve luggage from holding room.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Identify fire exit closest to guest's room and explain safety features of assigned room.
• Demonstrate use of room key to guests.
• Place guest luggage inside room.
• Identify and explain guest room features to include use of: a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) mini-bar g) in room safe h) lights i) bathroom amenities j) valet/laundry services k) door lock l) ice and vending areas. Offer packing/unpacking service, explain pressing and laundry service.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Maintain accurate log record of guest calls for Bell Person assistance.

Education and Experience

• Less than high school education
• Six months to one-year related experience

Equal Opportunity Employer / Affir­minative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.