Bellman

BENCHMARK; Cincinnati (OH); On-site; USD 15,153 - 17,908; Full time

Job summary

Benchmark is seeking a Bell Attendant in Cincinnati to warmly greet guests, assist with luggage, and guide them to their rooms. The role demands an engaging personality, strong guest interaction, and a commitment to outstanding service throughout a guest’s stay.

You will share information about hotel amenities and local attractions, collaborate with fellow staff to tailor each guest experience, and help maintain a welcoming lobby.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• When guests arrive by motor vehicle, open their door as you welcome them to the resort/hotel.
• Escort and orient the guest to the front desk for check‑in.
• Upon check‑in, escort the guests and their luggage to their room, explaining our amenities and fun facts they should know.
• Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than the norm.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Guest interaction

Hospitality experience

Job description

Position Overview

We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses an engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Bell Attendant assists with the unloading of guest luggage and provides a source of knowledge for the guest about the hotel, its amenities, and the local area as they assist the guest to their room.

Key Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• When guests arrive by motor vehicle, open their door as you welcome them to the resort/hotel.
• Escort and orient the guest to the front desk for check‑in.
• Upon check‑in, escort the guests and their luggage to their room, explaining our amenities and fun facts they should know.
• Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than the norm.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

Compensation: $12.00 plus tips.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.