Bellman

KW PROPERTY MANAGEMENT AND CONSULTING; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is hiring for a Front Office position in Town of Florida, New York. The role involves providing high-quality customer service to guests, managing their luggage, and ensuring a welcoming environment. Candidates should possess strong organizational and interpersonal skills, with the ability to communicate effectively in English and, at times, Spanish. A full-time commitment is required, with responsibilities including greeting guests, assisting them during check-in/check-out, and responding promptly to requests. A drug-free workplace and equal opportunity are emphasized.

Qualifications

• Minimum six months related experience and/or training.
• Ability to stand, walk, bend, kneel, stoop, and crouch throughout the shift.
• Ability to detect auditory and/or visual emergency alarms.

Responsibilities

• Greet all guests maintaining the highest quality of customer service.
• Assist guests with luggage to their rooms promptly.
• Respond quickly to guest requests in a friendly manner.

Skills

Customer service

Organizational skills

Interpersonal skills

Communication in multiple languages

Bi-lingual English/Spanish

Job description

Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Assist guests by taking luggage to the curb.
• Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
• Polish and clean bell carts.
• Check and secure guests' luggage until release.
• Provide other assistance to guests as necessary to ensure the highest quality of service.
• Quickly respond to guest requests in a timely and friendly manner. Follow procedures for entering and leaving guest rooms.
• Must be able to lift up to 50 lbs.

Work Environment

The working environment will be indoor and will require the team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This position is full-time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education And Experience

• Minimum six months related experience and/or training.
• Ability to stand, walk, bend, kneel, stoop, and crouch throughout the shift.
• Bi‑lingual English/Spanish may be required at some properties.
• Ability to detect auditory and/or visual emergency alarms. The noise level in the work environment is usually low.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug‑free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.