Bellman

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking dedicated Front Office personnel in Miami, Florida. The role involves providing excellent customer service, managing guest interactions, and maintaining lobby cleanliness. Candidates should have a background in hospitality and be able to lift up to 50 lbs.

Fluency in English and Spanish is preferred, and the position can be full-time or part-time, adapting to business needs. Join a team that prioritizes guest satisfaction and a welcoming environment.

Qualifications

• Minimum six months related experience in hospitality.
• Ability to lift up to 50 lbs.
• Experience with customer service is essential.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Maintain cleanliness in lobby areas.
• Respond promptly to guest requests.

Skills

Customer service

Organizational skills

Interpersonal skills

Bilingual (English/Spanish)

Job description

Overview

Provide a professional and competent image in order to provide residents and guests with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the residents, Front Office personnel must be experienced in the hospitality industry, must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple languages.

Duties And Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer
• Assist guests with luggage to their rooms promptly when checking in and upon checking
• Assist guests by taking luggage to the curb to meet their
• Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
• Polish and clean bell carts
• Check and secure guests' luggage until
• Provide other assistance to guests as necessary to ensure the highest quality of
• Quickly respond to guest requests in a timely and friendly matter. Follow procedures for entering and leaving guest rooms.
• Must be able to lift up to 50lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type / Expected Hours of Work

This position may be full time or part time. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education and Experience

• Minimum six months related experience and/or
• This position requires standing, walking, bending, kneeling, stooping, and crouching throughout the
• Bi-lingual English/Spanish may be required at some properties
• Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.