Bellman

Hard Rock Hotel & Casino; Sioux City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Sioux City is seeking a Bell Attendant to provide friendly guest service, assist with luggage, escort guests, and promote a welcoming atmosphere throughout the property.

The role emphasizes prompt, professional interactions, luggage transportation, and coordination with Front Desk and Housekeeping teams to ensure a smooth guest experience. A gaming license may be required where applicable.

Qualifications

• Excellent interpersonal and verbal/written communication skills.
• Ability to work in a fast-paced environment under pressure.
• Must obtain a valid gaming license, where applicable.

Responsibilities

• Greets guests upon arrival in a warm and professional manner.
• Transports guests' luggage to and from guest rooms.
• Escorts guests to their accommodation and informs them of hotel features.
• Delivers items to guest rooms as instructed.
• Answers questions and provides information about the property and events.
• Communicates guest requests to management.
• Assists Front Desk and Housekeeping with lobby and room duties.
• Performs other related duties as assigned.

Skills

Interpersonal communication

Verbal and written communication

Education

High school diploma or equivalent

Job description

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Bell Attendant provides customer service by greeting guests at the hotel, assisting with luggage, serving as an escort, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all guests upon arrival in a warm and professional manner
• Transports guests’ luggage to and from guest rooms
• Escorts all guests to their accommodation and informs them of hotel features
• Make deliveries to guest rooms as instructed
• Answers guests’ questions and provides information regarding the property and general events
• Communicates special guest requests to department management
• Assists Front Desk staff with tasks such as maintaining and cleaning the lobby area
• Assists Housekeeping staff by cleaning and removing trash from guest rooms and public areas of the hotel
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent interpersonal and verbal/written communication skills
• Ability to work in a fast-paced environment under pressure

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Previous experience in a customer service environment preferred
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Frequently required to stand for the duration of the shift.
• Bend, carry, reach, lift, push and pull up to 65 pounds to be able to move luggage from guest's cars to their rooms and vice versa throughout an 8-hour shift.
• May be required to work long hours, including nights, weekends, and holidays.
• May occasionally work outside and is subject to all weather conditions.
• The noise level in the work environment is usually moderate to loud.
• May be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.