Banquet Server On Call

Hard Rock Hotel & Casino Sioux City; Sioux City (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

A premier entertainment venue in Sioux City is seeking a Banquet Server On Call to provide excellent service by serving beverages to guests. The ideal candidate will possess strong communication skills, attention to detail, and a friendly demeanor. Experience in customer service is preferred. This role requires standing for long periods and working in a fast-paced environment, including evenings and weekends.

Qualifications

• Excellent communication and customer service abilities.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to handle money accurately and efficiently.
• Experience with point-of-sale systems is preferred.
• Knowledge of wines, alcohol, and mixed drinks is a plus.

Responsibilities

• Serve alcoholic and non-alcoholic beverages to guests.
• Maintain cleanliness and orderliness of workstation.
• Handle complaints and compliments from guests.
• Maintains cleanliness and orderliness of the workstation.
• Performs responsible alcohol service following safety policies.
• Uses bar equipment and POS systems to process orders.
• Communicates guest feedback to management in a timely manner.
• Performs other related duties as assigned.

Skills

Excellent verbal and written communication skills

Excellent customer service and interpersonal skills

Detail-oriented and thorough

Strong money handling skills

Ability to work under stress

Knowledge of point-of-sale systems

Knowledge of wines and mixed drinks

Education

High school diploma or equivalent

6 months prior work experience

Tools

POS systems

Job description

Join to apply for the Banquet Server On Call role at Hard Rock Hotel & Casino Sioux City.

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Job Details

Title: Banquet Server On Call

Requisition ID#: 756

Location: Sioux City, IA, US, 51101

Property: Hard Rock Hotel & Casino

Pay Range

Not specified

Job Summary

The Banquet Beverage Server is responsible for serving both alcoholic and non-alcoholic beverages in an excellent and timely manner to ensure quality guest service.

Essential Duties And Responsibilities

• Greets guests on arrival and regards on departure in a warm and inviting manner
• Takes orders from guests and delivers and dispenses correct beverages
• Demonstrates salesmanship with complete menu and product knowledge
• Ensures and maintains cleanliness and orderliness of workstation
• Performs responsible alcohol service with regards to guest limitations
• Utilizes all bar equipment and point-of-sale systems
• Communicates to management in a timely fashion any guest compliments or complaints
• Performs general upkeep and cleaning duties, such as mopping floors, wiping countertops, cleaning food prep areas, rolling silverware, etc.
• Performs other related duties as assigned

Qualifications

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

Education And Experience

• High school diploma or equivalent preferred
• 6 months prior work experience preferred

Physical Requirements & Working Conditions

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.