Bellman

Churchill Downs; Sioux City (IA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Bell Attendant at the Hard Rock Hotel & Casino Sioux City. You will greet guests, assist with luggage, escort guests to rooms, and provide information about the property and events.

You will also deliver items to rooms and support Front Desk and housekeeping as needed. This role requires excellent communication and a customer-service mindset, with flexibility for long shifts and weekends.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service environment preferred.
• Must obtain valid gaming license, where applicable.

Responsibilities

• Greets guests warmly and professionally upon arrival.
• Transports luggage to and from guest rooms.
• Escorts guests to accommodations and explains hotel amenities.
• Delivers items to guest rooms as instructed.
• Answers questions about the property and events.
• Communicates special requests to management.
• Assists Front Desk with lobby area upkeep.
• Assists housekeeping with cleaning and trash removal.
• Performs other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Fast-paced work

Education

High school diploma

Gaming license required

Job description

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Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Bell Attendant provides customer service by greeting guests at the hotel, assisting with luggage, serving as an escort, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all guests upon arrival in a warm and professional manner
• Transports guests’ luggage to and from guest rooms
• Escorts all guests to their accommodation and informs them of hotel features
• Make deliveries to guest rooms as instructed
• Answers guests’ questions and provides information regarding the property and general events
• Communicates special guest requests to department management
• Assists Front Desk staff with tasks such as maintaining and cleaning the lobby area
• Assists Housekeeping staff by cleaning and removing trash from guest rooms and public areas of the hotel
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent interpersonal and verbal/written communication skills
• Ability to work in a fast-paced environment under pressure

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Previous experience in a customer service environment preferred
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Frequently required to stand for the duration of the shift.
• Bend, carry, reach, lift, push and pull up to 65 pounds to be able to move luggage from guest's cars to their rooms and vice versa throughout an 8-hour shift.
• May be required to work long hours, including nights, weekends, and holidays.
• May occasionally work outside and is subject to all weather conditions.
• The noise level in the work environment is usually moderate to loud.
• May be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.