Bellman

Default (All-EOS Job Aggregator); Marathon (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A luxury resort in the Florida Keys is seeking a dedicated guest service agent. Responsibilities include greeting guests, assisting with check-in/out processes, ensuring a clean lobby area, and providing exceptional service. Candidates should possess strong communication skills and the ability to handle luggage and ensure guest satisfaction. This role requires teamwork and the ability to follow instructions effectively. An opportunity to join a vibrant resort atmosphere awaits.

Qualifications

• Ability to understand and follow written and verbal instructions in English.
• Ability to communicate effectively with guests and staff.
• Ability to handle luggage and packages weighing up to 75 lbs.

Responsibilities

• Greet all guests as they arrive to the resort.
• Assist guests with check-in and check-out processes.
• Maintain cleanliness and organization in the lobby area.
• Perform tasks as deemed necessary by the Front Office Manager.

Skills

Effective communication

Patience and tact

Ability to follow instructions

Manual dexterity

Customer service

Job description

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

• Greet all guests as they arrive to the resort
• Assist guests with check-in & check-out processes
• Inspect van on a daily basis for cleanliness and safety
• Conduct weekly training sessions with all employees
• Insure all VIP’s are personally greeted and escorted to their guest rooms
• Lobby area is kept neat and free from trash, etc.
• Attend meetings as designated
• Periodically inventory all equipment and supplies to ensure adequate quantities
• Maintain rack brochure with adequate levels
• Perform any reasonable task deemed necessary by the Front Office Manager
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
• Deliver morning newspapers, Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Clean and polish carts and other equipment used in the department.
• Answer the Bell Desk phone and provide information as needed.
• Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Related Functions

• Ability to understand and follow written and/or verbally in English.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in hands to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.