Activities Concierge/Coordinator

Isla Bella Beach Resort; Marathon (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Isla Bella Beach Resort in Marathon, Florida, seeks a motivated individual to enhance guest experiences. Responsibilities include organizing transportation, planning activities, and providing local insights. Applicants should possess exceptional customer service skills and a high school diploma, with at least 1 year in a luxury resort setting.

The role demands strong organizational skills, a calm demeanor, and the capacity to work in a fast-paced environment. If you thrive on creating memorable experiences, this position could be perfect for you.

Qualifications

• Minimum of 1 year experience in a resort or luxury resort.
• Ability to thrive in a fast-paced environment.
• Calm and friendly demeanor.

Responsibilities

• Arrange transportation and excursions for visitors.
• Provide information on local attractions and restaurants.
• Plan and oversee daily activities for guests.
• Maintain recreational equipment and ensure safety.

Skills

Exceptional customer service skills

Organizational and time management skills

Conflict-resolution skills

Physical stamina

Knowledge of safety protocols

Education

High school diploma or GED

Job description

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid‑back yet sophisticated spirit of the Keys.

Job Duties:

• Arranging transportation and excursions upon visitor request
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Arranging tours and activities
• Making dinner/event reservations for guests
• Obtaining tickets for events
• Arranging special services
• Providing or arranging for general business services for guests
• Maintaining the recreational equipment with regular cleanings and inspections
• Planning activities and completing activities on a daily basis, such as crafts, games, or special events
• Assisting guests with special needs to use the recreational equipment, or to enter/exit the area safely
• Overseeing company safety programs and policies
• A high school diploma or GED
• A minimum of 1 year experience in a resort, luxury resort
• Exceptional customer service skills and ability to thrive in a fast‑paced working environment
• Working knowledge of company safety protocols
• Excellent organizational and time management skills
• Physical stamina and ability to stand for extended periods of time
• A calm, friendly demeanor, and good conflict‑resolution skills

Isla Bella Beach Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.