Steward

Isla Bella Beach Resort; Marathon (FL); On-site; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Housing based on availability

Sibling property hotel discount

Job summary

A luxury resort in the Florida Keys is seeking dedicated staff to ensure exceptional guest experiences. Candidates must reliably follow a work schedule, maintain high service standards, and communicate effectively. The role requires physically demanding tasks such as lifting and standing for long periods. Benefits include medical, dental, vision, and discounts at sister properties. This is an equal opportunity employer, emphasizing workplace safety and guest satisfaction.

Qualifications

• Ability to lift up to 50 pounds regularly.
• Can stand for long periods and move within the kitchen.
• Capable of mopping, sweeping, and scrubbing efficiently.
• Tolerate extreme temperatures and exposure to cleaning chemicals.
• Able to communicate effectively in English; bilingual preferred.

Responsibilities

• Follow and maintain work schedules reliably.
• Interact with patrons and maintain high service standards.
• Report unsafe conditions and manage guest complaints.

Skills

Reliability

Customer service orientation

High personal grooming standards

Orderliness

Safety compliance

Effective communication

Problem-solving

Attending training

Job description

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid‑back yet sophisticated spirit of the Keys.

Skills

• Know your work schedule and follow it with a high degree of reliability.
• Interact with patrons, clients, vendors, and co‑workers in a professional and customer‑service oriented manner.
• Maintain high standards of personal appearance and grooming.
• Maintain a clean, neat and orderly work area.
• Perform your job according to standard operating procedures.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement resort/marina safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following OSHA Hazcom program and safe lifting techniques.
• Utilize protective equipment, when applicable.
• Promptly report accidents, injuries, property damage or loss to supervisor.
• Promptly report sub‑standard (unsafe) conditions to supervisor.
• Keep accurate communication flowing freely among all hotel departments.
• Inform management promptly of any work‑related problems or guest complaints.
• Maintain professional, amicable relationships with all resort departments, managers, and staff, as well as vendors, the community and professional contacts.
• Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.
• Attend all scheduled training classes and meetings.

Qualifications

• Able to bend, reach, stoop, and lift up to 50 pounds on a regular and continuous basis with or without an accommodation.
• Able to stand for long periods of time and move from area to area in the kitchen.
• Able to perform functions such as mopping, sweeping and scrubbing using repetitive motions of the arms and upper body.
• Able to tolerate hot/cold temperatures for long periods of time.
• Able to tolerate exposure to chemicals using supplied safety equipment; e.g. rubber gloves.
• Able to communicate in English, preferably bilingual.

We offer great benefits and perks. Medical, dental, vision, ancillaries, sister‑property hotel discount, housing based on availability, and much more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.