Bell Services & Guest Concierge

Hilton Cocoa Beach Oceanfront; Florida; On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management’s Hilton Cocoa Beach Oceanfront property seeks a guest-focused bell staff member to greet guests, assist with luggage, and coordinate with the front desk to ensure seamless arrivals and room deliveries. The role operates 24/7 with varied shifts, requiring flexibility and strong customer service.

Responsibilities include luggage handling, maintaining the lobby and baggage room, assisting guests with directions and local recommendations, answering PBX/guest calls,

Qualifications

• This description is a summary of primary responsibilities and qualifications.
• The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Open & close vehicle doors for guests.
• Check guest luggage for both day and overnight visits.
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Assist guests with storing and retrieving their luggage from the vehicle.
• Maintain and clean the designated lobby station and baggage room.
• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Answering Phones to assist PBX/Guest Calls
• Restocking supplies at the front desk, business center and grab and go – i.e. cookies, paper supplies.
• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Job description

Driftwood Hospitality Management’s Hilton Cocoa Beach Oceanfront property seeks a guest-focused bell staff member to greet guests, assist with luggage, and coordinate with the front desk to ensure seamless arrivals and room deliveries. The role operates 24/7 with varied shifts, requiring flexibility and strong customer service.

Responsibilities include luggage handling, maintaining the lobby and baggage room, assisting guests with directions and local recommendations, answering PBX/guest calls,