Bell Valet Attendant

Loews Hotels & Co; New Orleans (LA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid sick leave

Paid vacation & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Employee discounts

Job summary

Loews New Orleans Hotel seeks a warm Bell Person to be the first point of contact for guests, ensuring a seamless arrival and departure experience.

You will assist with luggage, provide information about rooms and local attractions, and coordinate with Front Desk, Concierge and Housekeeping to uphold exceptional service. This role offers competitive benefits and growth opportunities within Loews Hotels & Co.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions.

Skills

Hospitality experience

Customer service

Strong communication

Physical stamina

Education

High school diploma or equivalent

Job description

Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.Who You Are:Guest Experience Champion: You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.Friendly and Approachable: Your positive attitude and warm demeanor set the tone for a welcoming environment.Clear Communicator: You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.Proactive Problem Solver: You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.Dependable Team Player: You take pride in reliability and collaboration, supporting your team to deliver excellence.Veterans and military spouses encouraged to apply.What You'll Do:Welcome and assist arriving and departing guests with professionalism and courtesy.Safely handle and transport luggage, baggage, and packages.Securely store luggage while awaiting transfer.Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.Communicate hotel emergency procedures as needed.Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.Transport guests safely to and from property areas.Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.Regular attendance in conformance with standards.May be required to work varying schedules to reflect business needs.Required to attend all mandatory training sessions and meetings.Perform other duties as assigned.Your Qualifications Include:High school diploma or equivalent work experience preferred.Previous experience in a hospitality or customer service role preferred.Strong verbal communication skills.Ability to lift items more than 75lbs.Experience in a hotel or resort environment preferred.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.