Bell Person-Day Shift-Silver Legacy

Caesars Entertainment; Reno (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Caesars Entertainment in Reno seeks a courteous Guest Services Associate to greet, direct and assist guests, manage bell and luggage service, and provide timely information about hotel amenities and transportation options.

You will deliver VIP-style service, handle luggage with care, coordinate limo and shuttle needs, answer a high volume of calls, and uphold Caesars mission of exceptional hospitality while maintaining safety and confidentiality.

Qualifications

• Ability to read, write, and communicate verbally in English.
• 5 years of safe driving experience in vehicle.
• High School diploma or equivalent.

Responsibilities

• Greet, direct and assist all guests.
• Inform guests of approximate time frame for bell service.
• Offer room orientation, luggage handling, and ice service.
• Offer concierge services and promote laundry, health spa, and other services.
• Answer a high volume of phone calls in a polite and professional manner.
• Drive VIP guests in company vehicles and arrange transportation as needed.
• Deliver and retrieve luggage and packages for guests and business center needs.
• Maintain accurate records and exemplify Caesars core values.

Skills

English communication

Customer service

Teamwork

Education

High School diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for providing prompt, friendly, and courteous service to our guests.

How You Will Create the Extraordinary

Greet, direct and assist all guests

Inform guests of approximate time frame for bell service

Offer each guest a room orientation, luggage placement (rack/closet) and ice service

Offer concierge services and promote laundry, health spa, and other services

Ask guests how their stay was

Offer transportation assistance

Frequent writing of luggage tickets

Deliver, retrieve, and store luggage for our guests

Load and unload luggage from vehicles

Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups

Answer a high volume of phone calls in a polite and professional manner

Direct contact with guests requires patience and good communication

Drive V.I.P. guests in our limousines and other company vehicles

Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

What You Will Need

• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures
• Skill in establishing and maintaining effective working relationships with co-workers
• Ability to read, write, and communicate verbally in English
• 5 years of safe driving experience in vehicle
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Ability to stand for long periods of time

Normal sense of smell, touch, sound and vision range

Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.

Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers

Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency

Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.