Bell Person

The Red Lion Inn; Stockbridge (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Door/Bell Person to provide exceptional service to guests. This role involves welcoming guests, assisting with their belongings, and ensuring a smooth experience from arrival to departure. Ideal candidates will possess strong communication and problem-solving skills, along with a warm personality. Join a team dedicated to creating memorable experiences for guests and contributing to a positive atmosphere at this renowned hotel. If you thrive in a dynamic environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Ability to assist guests effectively and solve problems.
• Excellent communication and organizational skills required.

Responsibilities

• Greet guests and assist with their needs upon arrival.
• Maintain cleanliness and organization of guest spaces.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Interpersonal Skills

Job description

The Door/Bell Person provides positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the Hotel. They will provide a warm welcome to a fond farewell and take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for their stay.

Responsibilities

• Follow all service standards at every interaction with a guest
• Retrieve guest items from cars, busses, vans and carts.
• Provide directions, contact local transportation, keep entrance free of debris and snow and operating smoothly
• Communicate any potential challenge and possible guest related inquiries to supervisor or appropriate department and ensure follow through
• Review all arrival reports, VIPs, events and groups to ensure daily operations run smoothly
• Communicate effectively via radio with the Front desk, Concierge, Bellmen and Guest Relations for all arrivals and departures to ensure anticipatory service
• Be aware of guests’ comings and goings from all entrances
• Ensure guest spaces near the Front Office are neat and tidy
• Greet guests as they come and go from the property

Qualifications

• Ability to effectively assist guests
• Ability to solve problems and use good judgment when interacting with guests and employees
• Excellent communication and organizational skills
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.
• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
• Extremely self-sufficient with good analytical, administrative, and problem-solving skills
• Good self-discipline with an ability to complete tasks independently
• Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law