Bell Person

Loews Hotels, LLC.; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Bell Person to join their team in the heart of Atlanta. This role is essential for creating memorable experiences for guests, ensuring their arrival and departure is seamless and enjoyable. You'll be responsible for assisting guests with their luggage, providing information about hotel amenities, and maintaining a welcoming atmosphere in the lobby. This position offers a unique opportunity to work in a vibrant environment, where your contributions will directly enhance guest satisfaction and comfort.

Qualifications

• Excellent customer service skills to assist guests professionally.
• Ability to handle luggage and packages safely and efficiently.

Responsibilities

• Assist guests with luggage and provide hotel information.
• Maintain cleanliness and safety of the hotel lobby and equipment.

Skills

Customer Service

Communication Skills

Teamwork

Attention to Detail

Education

High School Diploma

Tools

Handheld Computer

Job description

Bell Person

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is a modern-age Southern charmer.

Job Specific

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Handles all luggage, baggage, packages, etc. carefully and safely
• Rooms arriving guests and assists guests who are checking per Hotel standards
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with Loews Hotels Star Service standards
• Becomes familiar with guests names and acknowledges guests by name
• Provides guests with Hotel and surrounding area information and travel directions
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Transports guests to/from recreation areas in a safe and timely manner
• Makes use of Handheld computer for check in purposes
• Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
• Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
• Stands at post when not on a Front or Last
• Is alert to guest who appears to be intoxicated and intends to drive a vehicle notifies Security
• Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards