Bell Person

Hilton Scottsdale Resort & Villas; Scottsdale (AZ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hilton Scottsdale Resort & Villas is seeking a Bell Person to welcome guests, assist with luggage, escort to rooms, and support arrivals and departures. You will uphold high standards of service and maintain lobby areas.

Applicants should have a high school diploma; hospitality experience is a plus. This on-site role includes monthly front office meetings, on-the-job training, and employee benefits.

Qualifications

• Strong customer service and interpersonal skills.
• Attention to detail and pride in maintaining clean, orderly spaces.
• Physical stamina and ability to handle luggage and perform outdoor maintenance tasks.
• Professional and courteous demeanor at all times.
• Ability to multitask and respond promptly to guest requests.

Responsibilities

• Escort incoming guests to their rooms and assist with luggage.
• Attend and actively participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features, such as operation of radio, television, telephone, in-room movie system, etc.
• Provide information about hotel services, facilities, points of interest, and local attractions.
• Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain the courtesy van, including washing, cleaning, and fueling.
• Raise, lower, and handle the American flag properly.
• Maintain the lobby and front areas in a clean and tidy manner, including ashtrays, trash, seating areas, doors, and floors.
• Maintain the front porte‑cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Luggage handling

Outdoor maintenance

Professional demeanor

Multitasking

Guest requests

Education

High School Diploma or equivalent

Job description

Division Hilton Scottsdale Resort and Villas

Description

The Bell Person enhances the guest experience by providing courteous, efficient, and personalized assistance during arrivals, departures, and throughout the stay. This role contributes directly to guest satisfaction and the overall impression of the hotel.

How You’ll Shape The Experience & Future

• Escort incoming guests to their rooms and assist with luggage.
• Attend and actively participate in monthly front office meetings.
• Inspect guest rooms to ensure they are in order and adequately supplied.
• Explain room features, such as operation of radio, television, telephone, in-room movie system, etc.
• Provide information about hotel services, facilities, points of interest, and local attractions.
• Page guests in lobby, dining rooms, or other areas; deliver messages and run errands.
• Maintain the courtesy van, including washing, cleaning, and fueling.
• Raise, lower, and handle the American flag properly.
• Maintain the lobby and front areas in a clean and tidy manner, including ashtrays, trash, seating areas, doors, and floors.
• Maintain the front porte‑cochere by removing trash, cleaning spills, shoveling snow, melting ice, and hosing sidewalks.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal skills.
• Attention to detail and pride in maintaining clean, orderly spaces.
• Physical stamina and ability to handle luggage and perform outdoor maintenance tasks.
• Professional and courteous demeanor at all times.
• Ability to multitask and respond promptly to guest requests.

Professional Experience

• Experience in hospitality, guest services, or related customer-facing roles is preferred but not required.

ACADEMIC BACKGROUND

• High School Diploma or equivalent.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.