Bell Person

Pyramid Global Hospitality; Puerto Rico; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a Guest Services Attendant for Hyatt Regency Grand Reserve Puerto Rico. This role focuses on providing exceptional customer service to guests arriving at the hotel. Responsibilities include welcoming guests, assisting with luggage, and providing information about local attractions.

Qualifications include at least one year of customer service experience, hospitality experience preferred, valid Puerto Rico driver’s license, and excellent communication skills. The ideal candidate must be available to work various shifts, including weekends and holidays. Join our team to make a difference and grow your career in a supportive environment.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Valid Puerto Rico driver's license.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends, nights and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests and welcome each guest to the hotel.
• Handle and transport guest luggage during check-ins and check-outs.
• Escort guests to their rooms, explaining services and amenities.
• Perform messenger and package delivery services.
• Provide accurate information to guests about local attractions.
• Work together with other attendants for a personalized experience.
• Assist in keeping the entrance area clean and organized.
• Do more than just the norm to make an impact.

Skills

Customer service experience

Teamwork

Verbal communication

Problem-solving skills

Outgoing personality

Job description

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon‑style pool to a nearby 27‑hole Tom Kite‑designed golf course and a full‑service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people‑first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What You Will Have An Opportunity To Do

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• Handle and transport guest luggage during check‑ins, check‑outs, room changes, and storage, always demonstrating a service‑oriented and courteous attitude.
• Escort guests to their rooms, maintaining a respectful and discreet attitude, correctly describing the services and amenities in each room, clarifying doubts, and answering questions. If a golf cart is required for this task, strict adherence to golf cart handling policies must be followed.
• Perform messenger and package delivery services, as well as deliver newspapers to guest rooms according to the supervisor instructions.
• Provide accurate and timely information to guests about local tourist attractions and the surrounding area, promoting the hotel’s facilities and services, and selling them when possible.
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guests and employees and do more than just the norm.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Valid Puerto Rico driver's license.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends, nights and holidays.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.