Bell Person

BENCHMARK; Puerto Rico; On-site; USD 28,000 - 35,000; Full time

Job summary

BENCHMARK is seeking a highly motivated individual to join our Guest Services team as a Bell Attendant at the Hyatt Regency Grand Reserve Puerto Rico. This position requires a candidate with excellent customer service skills to create a memorable first impression for our guests.

Responsibilities include providing a warm welcome, assisting with luggage, and delivering local information. Ideal candidates will have a pleasant personality, strong communication skills, and the ability to work in a fast-paced environment, with availability for various shifts.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Pleasant and helpful personality.
• Availability to work various shifts including weekends and holidays.

Responsibilities

• Provide a warm welcome and first impression for guests.
• Assist with unloading of guest luggage and transport luggage during check‑ins.
• Escort guests to their rooms, describing services and amenities.

Skills

Customer service experience

Teamwork orientation

Problem-solving ability

Verbal communication skills

Physical fitness

Job description

About the Property

Hyatt Regency Grand Reserve Puerto Rico is a premier resort located on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award‑winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World’s Best Awards, offers a truly dynamic environment for hospitality professionals.

Position Overview

We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses an engaging personality to create a memorable first impression for guests and assists guests throughout their stay.

Responsibilities

• Provide a warm welcome and first impression for guests.
• Assist with unloading of guest luggage and transport luggage during check‑ins, check‑outs, room changes, and storage.
• Escort guests to their rooms, describing services and amenities, and answering questions.
• Use golf carts in accordance with policy when required.
• Perform messenger and package delivery services, and deliver newspapers to guest rooms.
• Provide accurate and timely information about local tourist attractions and promote hotel facilities.
• Collaborate with lobby attendant to keep the entrance area clean and organized.
• Create a personalized experience for each guest and exceed expectations.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Hospitality industry experience is a plus.
• Valid Puerto Rico driver’s license.
• Problem‑solving ability.
• Strong teamwork orientation.
• Pleasant and helpful personality.
• Physical ability to stand for the duration of a shift and move between the valet lot and various hotel areas.
• Strong desire to positively impact others.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Availability to work various shifts, including weekends, nights, and holidays.

Compensation

Actual compensation packages are based on a wide array of factors, including skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to labor cost considerations.

Equal Opportunity Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.