Bell Person

Plazahotelelpaso; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Matching

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels in Philadelphia seeks a Bell Person to warmly greet guests at the hotel entrance, assist with luggage, escort guests to rooms, and provide information on hotel services and local attractions.

You will perform deliveries, support housekeeping when needed, and help maintain guest satisfaction while following safety guidelines and EarthView sustainability practices.

Qualifications

• High School diploma preferred.
• Previous customer experience or training required.

Responsibilities

• Greet guests warmly at the hotel entrance and assist with luggage.
• Escort guests to their rooms and provide overview of hotel services and amenities.
• Make deliveries to guest rooms and assist with room changes as needed.
• Support housekeeping during staff shortages and maintain guest satisfaction.

Skills

Customer service

Hospitality

Luggage handling

Education

High School Diploma

Job description

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent - Concierge or Guest Services Manager - AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels