Bell Person

Kimpton Harper Hotel; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k company match

Daily pay

Travel discounts

Transit benefits

Wellness program

Educational development

Referral bonus program

Job summary

Kimpton Harper Hotel in Fort Worth, TX, seeks a Bell Person to greet guests at the entrance and assist with luggage transport and related guest services. You will load and unload carts, tag and store luggage, and escort guests to rooms while providing hotel service overviews.

The role includes making deliveries, assisting with room changes, stocking pantry items, and maintaining attraction guides. Growth paths include Bell Captain and Guest Services leadership opportunities.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions and transportation guides.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Follow sustainability guidelines related to EarthView program.
• Practice safe work habits and follow OSHA standards.
• Ensure overall guest satisfaction.

Skills

Customer service

Education

High School diploma

Job description

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent - Concierge or Guest Services Manager - AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It