Guest Service Agent

Plazahotelelpaso; Pleasanton (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Daily pay

Life insurance

Travel discounts

Transit benefits

Wellness program

Professional development

Referral bonus

Job summary

HHM Hotels in Pleasanton, CA is seeking a Guest Service Agent to warmly welcome guests, register arrivals, and manage payments and reservations. You will respond to guest inquiries, assist with luggage, balance accounts and help maintain a high level of guest satisfaction.

The role requires strong customer service experience, knowledge of the PMS system, and the ability to work varied shifts. Competitive wages and benefits are offered.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Perform housekeeping and safety-related duties as assigned.
• Assist in breakfast area or with luggage during peak times.
• Ensure overall guest satisfaction.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Opportunity: Guest Service Agent

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels