Bell Person

HHM Hospitality; Houston (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages for full time and  /

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Transit Benefit

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Bell Person to greet guests at the hotel entrance, assist with luggage, escort guests to rooms, and provide information on hotel services and local attractions.

This role requires endurance to stand long hours, a customer-first attitude, and the ability to work varied shifts including holidays. Growth opportunities include advancing to Concierge or Guest Services Manager.

Qualifications

• High School diploma preferred.
• Previous customer experience or training preferred.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry when necessary.
• Maintain lists/brochures of local attractions and transportation guides.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to EarthView program.
• Practice safe work habits and follow MSDS/OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Luggage handling

Guest assistance

Education

High School Diploma

Job description

Overview

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent - Concierge or Guest Services Manager - AGM or General Manager

Your Focus

• Load and unload luggage carts.


• Tag and store luggage.


• Escort guest to hotel rooms.


• Provide an overview of guest room, hotel services and amenities.


• Make deliveries to guest rooms.


• Assist guest with room changes.


• Stock pantry when necessary.


• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.


• Perform house attendant functions when staff shortages occur.


• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.


• Follow sustainability guidelines and practices related to HHM’s EarthView program.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Ensure overall guest satisfaction.


• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.


• Previous customer experience required or equivalent training.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities


• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Daily Pay


• Free Basic Life Insurance


• 24/7 access to TELUS Health, a confidential work-life resource.


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.


• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.