Bell Captain

HHM Hotels; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels in Washington, DC seeks a Bell Captain to supervise bellpersons, doorpersons and drivers, ensuring seamless guest service and adherence to sustainability standards.

You will interview, train, schedule and coach associates, coordinate luggage, escort guests, and maintain safety and records while promoting guest satisfaction and HHM values.

Qualifications

• Previous experience working in a related function in a hotel.
• High School diploma preferred.

Responsibilities

• Interview, select, train, schedule and coach associates.
• Maintain security of and accurate records for guest room keys.
• Coordinate group luggage requirements and guest requests.
• Escort guests to rooms and provide hotel services overview.
• Load, unload and store luggage; ensure equipment is in good condition.
• Document information in the log book daily and maintain MSDS/OSHA safety practices.

Skills

Interviewing

Staff Training

Scheduling

Coaching

Guest Service

Education

High School Diploma

Job description

Opportunity: Bell Captain

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Potential Career Path

Concierge/Front Office Manager– AGM – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Coordinate group luggage requirements.
• Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous experience working in a related function in a hotel required.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It