Bell Person

The Westin Philadelphia; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Job summary

The Westin Philadelphia is seeking a Bell Person to greet guests and provide luggage handling services. This entry-level full-time position includes responsibilities ranging from loading luggage carts to maintaining guest satisfaction. Ideal candidates will have prior customer experience and a passion for hospitality.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Greet guests and provide luggage services.
• Escort guests to rooms and provide hotel information.
• Maintain guest satisfaction and support sustainable practices.

Skills

Customer experience

Guest satisfaction

Education

High School diploma

Job description

Join to apply for the Bell Person role at The Westin Philadelphia.

Opportunity: Bell Person

Greet guests with a warm welcome at the hotel entrance and provide services related to the transportation and storage of luggage, along with other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest rooms, hotel services, and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry when necessary.
• Maintain lists/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hotels and Motels

This job posting is active and accepting applications.