Bell Person

Hersha Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality seeks a Bell Person to greet guests and assist with luggage services. Successful candidates will provide a warm welcome, ensure guest satisfaction, and contribute to the overall guest experience. Prior experience in customer service and a high school diploma are preferred.

Qualifications

• Previous customer experience required or equivalent training.

Responsibilities

• Greet guests and provide luggage services.
• Maintain guest satisfaction scores and assist with room changes.
• Follow safety standards and sustainability guidelines.

Skills

Customer service experience

Education

High School diploma preferred

Job description

Overview

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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