Bell Person

Sonesta International Hotels Corporation; Miami Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Parental Leave

Life Insurance

Disability Insurance

Education Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Bell Person at Nautilus Sonesta Miami Beach. The role primarily assists arriving and departing guests by transporting luggage to and from guest rooms and responding to guest requests with courtesy and professionalism.

The Bell Attendant will work in a fast-paced, guest-facing environment across hotel areas, including lobby and corridors, and may be required to work outdoors.

Qualifications

• Previous hotel experience or retail customer service preferred.
• Professional verbal communication skills.
• Excellent interpersonal and customer service skills.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet arriving guests in a courteous, professional manner.
• Transport luggage to and from guest rooms and secure/store luggage per guest request.
• Direct guests to appropriate hotel staff for questions and special requests.
• Respond promptly to guest complaints and inform supervisor of issues.
• Promote hotel facilities and services and provide information on local attractions.
• Maintain uniform and grooming standards and perform other duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Reading & writing

Organizational skills

Job description

Bell Person# Welcome, People People!## Bell PersonApply: Nautilus Sonesta Miami Beach , FL: Full time: Posted Today: R-0074718**We’re People People. Are you?**We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). **What this role is all about** The Bell Person sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests. **What you’ll be doing****Work Environment:*** Must be able work in a fast-paced environment.* Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms).* Will be required to work outside to transport luggage to and from vehicles.**Physical Demands:*** Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.* Must be able to push and pull carts weighing up to 250 lbs.* Frequent bending, stooping and kneeling.* Ability to stand during entire shift.**Expected Hours of Work:*** Must be flexible to work variable days of the week to include weekends and holidays.* Must be flexible to work variable shifts (days, nights, overnights).* Ten to twelve hour shifts sometimes required.**Education and Experience:*** Previous hotel experience, or retail customer service preferred.**Principle duties and responsibilities (Essential Functions) include:*** Welcome and acknowledge all arriving guests in a courteous and professional manner.* Transport luggage to and from guest rooms.* Secure, tag and store luggage at guest’s request.* Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.* Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.* Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.* Treat requests with professionalism, tact, and a courteous manner.* Adhere to uniform and grooming standards.* Perform other duties as requested by management**Qualifications and Skills:*** Professional verbal communication skills.* Excellent interpersonal and customer service skills, including dealing with difficult guests.* Reading and writing abilities to complete departmental records and logs.* Excellent organizational skills and attention to detail.* Ensure overall guest satisfaction. **Anticipated Pay Range & Additional Job Information** **How we reward you**At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: * Medical, Dental & Vision Insurance* Health Savings Account (HSA) with Company Match* 401(k) Retirement Plan with Company Match* Paid Vacation & Sick Time* Paid Parental Leave* Company-Paid Life Insurance* Company-Paid Short-Term & Long-Term Disability* Hospital Indemnity, Critical Illness & Accident Insurance* Educational Assistance* Sonesta Hotel Discounts (yes, you’ll want to use these )* Additional Perks & Employee Discounts **Our Commitment to You** Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. **Before You Apply** To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.