Bell/Luggage Attendant

Sonesta Hotels; Cambridge (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M 

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term }{

Disability

Hospital Indemnity, Critical Illness &

Job summary

Sonesta International Hotels is seeking a friendly guest services/ bell desk associate in Cambridge, MA. This role assists guests with luggage, provides local area information, and upholds Sonesta standards to ensure a positive first impression on arrival.

Weekend availability is required. Anticipated pay range is $22.00 to $24.00 per hour base pay, with a strong benefits package including health insurance, retirement plans, paid time off, and hotel discounts.

Qualifications

• Weekend availability required

Responsibilities

• Assist guests with luggage from vehicle into Lobby and potentially to guest rooms
• Handling of baggage for tour groups
• Should give a good impression of hotel when guest arrive
• Assist with guests’ inquiries regarding local area and activities
• Always monitor Sonesta Standards
• Check out and assist guest with luggage
• Assist with any other requirements by guests of the hotel
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The first impression of our service to our guests. Being approachable and assisting with luggage, providing directions.

What you’ll be doing

• Assist guests with luggage from vehicle into Lobby and potentially to guest rooms.
• Handling of baggage for tour groups.
• Should give a good impression of hotel when guest arrive.
• Assist with guests’ inquiries regarding local area and activities.
• Always monitor Sonesta Standards.
• Check out and assist guest with luggage.
• Assist with any other requirements by guests of the hotel.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Weekend Availability Required

Anticipated Pay Range & Additional Job Information

$22.00 to $24.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.