Bell Clerk - Guest Concierge & Luggage Support

Hilton; Wailea (HI); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton’s Waldorf Astoria Maui, Grand Wailea, seeks a Bell Clerk to join the Front Office team. This part-time role involves assisting guests, guiding luggage delivery, and coordinating with bell staff at a Forbes 4-Star, AAA 4-Diamond property.

You’ll provide phone support, verify guest details, and ensure accurate deliveries while upholding the warm hospitality Hilton is known for. Schedule varies with seniority.

Qualifications

• Experience in guest services is preferred.
• Strong communication and interpersonal skills.
• Ability to stay organized and detail-oriented.

Responsibilities

• Provide exceptional phone support and relay guest needs to bell staff.
• Verify guest details in the system to ensure accurate luggage delivery.
• Generate routing and delivery lists for arrivals and deliveries.
• Handle guest belongings with care during transport and storage.
• Resolve guest concerns promptly, including luggage issues.

Skills

Guest services

Communication

Attention to detail

Phone etiquette

Job description

Hilton’s Waldorf Astoria Maui, Grand Wailea, seeks a Bell Clerk to join the Front Office team. This part-time role involves assisting guests, guiding luggage delivery, and coordinating with bell staff at a Forbes 4-Star, AAA 4-Diamond property.

You’ll provide phone support, verify guest details, and ensure accurate deliveries while upholding the warm hospitality Hilton is known for. Schedule varies with seniority.