Bell Captain - Front Office Team Lead (Hospitality)

Hilton; Wailea (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel discounts

Employee stock purchase

Paid parental leave

Wellbeing support

Paid time off

Job summary

The Waldorf Astoria Resort in Maui, Grand Wailea, part of Hilton, is seeking a Bell Captain to lead the Front Office team and welcome guests with warmth. You’ll escort guests, supervise luggage, and ensure smooth arrivals and departures, delivering memorable hospitality across a Forbes 4-Star property.

This union-position role requires flexible scheduling and offers the chance to develop leadership in a world-class resort on 40 acres of tropical gardens with extensive dining outlets.

Responsibilities

• Welcome and assist guests: greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
• Oversee luggage handling: organize, store, and retrieve guest luggage according to hotel standards and procedures
• Supervise daily team operations: oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
• Facilitate team knowledge: provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
• Maintain equipment standards: assist with the upkeep and functionality of bell carts, communication devices, and related equipment

Job description

The Waldorf Astoria Resort in Maui, Grand Wailea, part of Hilton, is seeking a Bell Captain to lead the Front Office team and welcome guests with warmth. You’ll escort guests, supervise luggage, and ensure smooth arrivals and departures, delivering memorable hospitality across a Forbes 4-Star property.

This union-position role requires flexible scheduling and offers the chance to develop leadership in a world-class resort on 40 acres of tropical gardens with extensive dining outlets.