Guest Rooms Coordination Specialist

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid Sick Days, Vacation, Holidays

Bereavement

Pet Bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals in Team Member Caf

Golf discount

Community volunteer opportunities

Other discounts

Job summary

Loews Ventana Canyon Resort in Tucson, AZ, is seeking a detail-oriented Rooms Controller to manage daily room assignments, coordinate guest preferences, and support front office operations. You will serve as the connection point between departments to ensure a seamless, personalized guest experience.

Ideal candidates have at least 1 year of front office or reservations experience, familiarity with Opera or Delphi PMS, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

• Minimum of 1 year of front office or reservations experience in a hotel environment.
• Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar).
• Strong written and verbal communication skills.
• Ability to multitask and manage time-sensitive responsibilities.
• Flexible availability, including weekends and holidays.

Responsibilities

• Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests.
• Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness.
• Pre-block VIP and special request rooms using arrival reports and group information.
• Review and resolve duplicate reservations, no-shows, and due-outs daily.
• Monitor and update Out-of-Order and Out-of-Service room statuses.
• Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing.
• Monitor all master accounts for proper check-in, check-out, and extension as required.
• Ensure all room changes are processed and communicated accurately to the appropriate departments.
• Assist Front Desk during high-traffic periods and provide guest service support as needed.
• Prepare and distribute daily reports including occupancy, arrivals, departures, and group status.
• Forecast room availability up to three days in advance and help manage overbooking risk.
• Communicate all guest preferences, special services, and group requirements clearly to operations teams.
• Assist with remote or group check-ins, rooming lists, and special block arrangements.
• Maintain a clean and organized back office and ensure readiness of supplies.

Skills

Room management

Guest service

Communication

Multitasking

Problem solving

Tools

Opera PMS

Delphi PMS

Job description

Loews Ventana Canyon Resort in Tucson, AZ, is seeking a detail-oriented Rooms Controller to manage daily room assignments, coordinate guest preferences, and support front office operations. You will serve as the connection point between departments to ensure a seamless, personalized guest experience.

Ideal candidates have at least 1 year of front office or reservations experience, familiarity with Opera or Delphi PMS, strong communication skills, and the ability to multitask in a fast-paced