Bell Captain (Full Time)

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid Sick Days

Paid Vacation/Holidays

Tuition Reimbursement

Pet Insurance

Team Member Rates

Complimentary meals

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a confident Bell Captain to lead our Guest Services team. You will manage daily operations, mentor colleagues, and ensure every guest interaction reflects Loews warmth and professionalism.

The role emphasizes hospitality excellence, teamwork, and a proactive approach to guest satisfaction. Join Loews Hotels to coordinate with Front Desk, Valet, Concierge, and Housekeeping, welcome guests, handle luggage, and promote hotel services and local

Qualifications

• High school diploma or equivalent work experience.
• Minimum one-year leadership experience in a hospitality or customer service role.
• Strong verbal communication skills.
• Ability to lift items in excess of 75 lbs.
• Experience in a hotel or resort environment.

Responsibilities

• Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
• Welcome and assist guests upon arrival and departure with professionalism and courtesy.
• Safely handle and transport luggage; ensure secure storage when needed.
• Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
• Communicate hotel emergency procedures when necessary.
• Promote hotel services, dining options, and local attractions to enhance the guest experience.
• Coordinate with other departments-Front Desk, Valet, Concierge, Housekeeping-to ensure smooth operations.
• Maintain cleanliness and proper condition of all equipment and work areas.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Adaptable Problem Solver

Detail-Oriented

Education

High school diploma or equivalent

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Cafe while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A confident and service-driven Bell Captain who will lead our Guest Services team in creating seamless, memorable experiences for every guest. You'll be the go‑to ambassador for hospitality excellence-managing daily operations, inspiring your team, and ensuring every interaction reflects Loews Hotels' commitment to warmth and professionalism. If you thrive in a fast-paced environment and love making guests feel valued from the moment they arrive, this is the role for you.

Who You Are

• Natural Leader: You bring a positive, approachable presence that motivates your team and sets the tone for exceptional service.
• Guest Experience Champion: You anticipate needs and go above and beyond to create unforgettable moments for guests.
• Clear Communicator: You engage confidently with guests, team members, and other departments, ensuring clarity and professionalism.
• Adaptable Problem Solver: You stay calm under pressure, pivot quickly, and find solutions that keep operations running smoothly.
• Detail-Oriented & Reliable: You take pride in maintaining high standards and delivering consistent results.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
• Welcome and assist guests upon arrival and departure with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages; ensure secure storage when needed.
• Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
• Communicate hotel emergency procedures when necessary.
• Promote hotel services, dining options, and local attractions to enhance the guest experience.
• Coordinate with other departments-Front Desk, Valet, Concierge, Housekeeping-to ensure smooth operations.
• Maintain cleanliness and proper condition of all equipment and work areas.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience.
• Minimum one-year (1)leadershipexperience in a hospitality or customer service rolepreferred.
• Strong verbal communication skillsrequired.
• Ability to liftitemsin excess of75lbsrequired.
• Experience in a hotel or resort environmentpreferred.

Who You'll Supervise

• Bell Persons