Bell Captain (Full Time)

loewshotels; Tucson (AZ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a service-driven Bell Captain to lead the Guest Services team and deliver seamless, memorable guest experiences. You will manage daily operations, inspire your team, and ensure warmth and professionalism reflect Loews standards.

Ideal candidates bring leadership experience in hospitality, strong communication, and a commitment to safety and guest satisfaction in a luxury resort setting.

Qualifications

• 1+ year of leadership experience in hospitality or customer service.
• Strong verbal communication skills.
• Ability to lift items over 75 lbs and assist guests as needed.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
• Welcome and assist guests upon arrival and departure with professionalism and courtesy.
• Safely handle and transport luggage and packages; ensure secure storage when needed.
• Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
• Coordinate with Front Desk, Valet, Concierge, Housekeeping to ensure smooth operations.
• Maintain cleanliness and proper condition of equipment and work areas.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.

Skills

Leadership

Guest experience

Communication

Problem solving

Detail-oriented

Education

High school diploma

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A confident and service-driven Bell Captain who will lead our Guest Services team in creating seamless, memorable experiences for every guest. You'll be the go-to ambassador for hospitality excellence-managing daily operations, inspiring your team, and ensuring every interaction reflects Loews Hotels' commitment to warmth and professionalism. If you thrive in a fast-paced environment and love making guests feel valued from the moment they arrive, this is the role for you.

Who You Are

• Natural Leader : You bring a positive, approachable presence that motivates your team and sets the tone for exceptional service.
• Guest Experience Champion : You anticipate needs and go above and beyond to create unforgettable moments for guests.
• Clear Communicator : You engage confidently with guests, team members, and other departments, ensuring clarity and professionalism.
• Adaptable Problem Solver : You stay calm under pressure, pivot quickly, and find solutions that keep operations running smoothly.
• Detail-Oriented & Reliable : You take pride in maintaining high standards and delivering consistent results.

Veterans and military spouses encouraged to apply.

What You'll Do

• Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
• Welcome and assist guests upon arrival and departure with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages; ensure secure storage when needed.
• Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
• Communicate hotel emergency procedures when necessary.
• Promote hotel services, dining options, and local attractions to enhance the guest experience.
• Coordinate with other departments-Front Desk, Valet, Concierge, Housekeeping-to ensure smooth operations.
• Maintain cleanliness and proper condition of all equipment and work areas.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience.
• Minimum one-year (1) leadership experience in a hospitality or customer service role preferred.
• Strong verbal communication skills required.
• Ability to lift items in excess of 75lbs required.
• Experience in a hotel or resort environment preferred.

Who You'll Supervise

• Bell Persons