Bell Captain: Guest Experience Lead

Highgate Hotels, LP; Paradise Valley (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Employee assistance program

Job summary

Kimpton Miralina Resort in Arizona seeks a Bell Captain to deliver attentive luggage assistance and guest onboarding, ensuring a courteous and efficient experience throughout the stay. Responsibilities include loading luggage, escorting guests to rooms, updating guests on hotel services, and coordinating with front desk and other departments to meet guest needs.

A high school diploma and valid driver's license are preferred; ability to stand for long shifts is required, with strong communication

Qualifications

• Must have strong guest service orientation.
• Ability to communicate effectively both verbally and in writing.
• Experience with luggage handling and escorting guests to rooms is preferred.

Responsibilities

• Load and unload luggage carts.
• Escort guests to rooms and familiarize them with hotel services.
• Explain room features and operate devices for guests.

Skills

Guest service

Communication

Luggage handling

Education

High School diploma or equivalent

Job description

Kimpton Miralina Resort in Arizona seeks a Bell Captain to deliver attentive luggage assistance and guest onboarding, ensuring a courteous and efficient experience throughout the stay. Responsibilities include loading luggage, escorting guests to rooms, updating guests on hotel services, and coordinating with front desk and other departments to meet guest needs.

A high school diploma and valid driver's license are preferred; ability to stand for long shifts is required, with strong communication