Guest Experience Bell Captain

Enchantment Resort; Sedona (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Enchantment Resort in Sedona, AZ, is seeking a friendly Bell Attendant to greet guests, assist with luggage, and provide courteous transportation around the property.

You will help escort guests to rooms, share information about resort amenities, maintain lobby and grounds neatness, and support safety procedures. High school diploma and 21+ required; CPR certification preferred; clean driving record.

Qualifications

• High school graduate and at least 21 years old.
• Strong communication and outstanding guest relations skills.
• Must be very friendly and smile.
• Attention to detail and able to multi-task many priorities.
• Self motivated, ability to work with little supervision and organized.
• Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire.
• Safety sensitive position.

Responsibilities

• Greet guests as they arrive at the greeter/bell stand.
• Transport resort guests to and from the airport and other locations as needed.
• Escort guests to their rooms and deliver their baggage; provide information about Enchantment Resort and area attractions.
• Ensure guests are aware of safety precautions and assist in emergencies.
• Assist departing guests with luggage and provide rides around the property.
• Open lobby door and be available for guest requests and questions.
• Make special deliveries to rooms (flowers, wine, fruit baskets, mail).
• Keep ashtrays clean, pillows fluffed, and walkways clear in lobby areas.
• Maintain neat lobby, pool and grounds; report needed corrections to appropriate departments.
• Keep lobby fireplaces lit when appropriate.
• Manage laundry pickup/delivery and post charges appropriately.
• Run errands for management; inspect golf carts and Snow removal as needed.
• Assist at front gate for Safety & Security; backup for Mii amo spa rides.

Skills

Guest services

Communication skills

Customer service

Education

High school diploma

Job description

Enchantment Resort in Sedona, AZ, is seeking a friendly Bell Attendant to greet guests, assist with luggage, and provide courteous transportation around the property.

You will help escort guests to rooms, share information about resort amenities, maintain lobby and grounds neatness, and support safety procedures. High school diploma and 21+ required; CPR certification preferred; clean driving record.