Bell Captain: Guest Services Leader & Luggage Concierge

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Hotels & Resorts in Scottsdale seeks a Bell Captain to lead Bell/Door Services, supervise Bellmen and Doormen, and ensure efficient luggage handling and guest assistance. The role focuses on maintaining cleanliness, coordinating schedules, and upholding hotel policies across the bell operations.

The position requires overseeing training, managing logistics, and delivering a welcoming guest experience in a dynamic hotel environment.

Responsibilities

• Oversee training of Bellmen, Doormen, and Valet as directed by leadership.
• Manage storage and security of guest luggage.
• Maintain cleanliness of Bell stand, storage room, Front Drive and lobby.
• Oversee Bell Carts and Golf Carts maintenance.
• Keep an accurate shift log of Bell stand activities (check-in, check-out, deliveries, luggage storage, mail, fax, messages).
• Monitor package storage and delivery to Bell stand; ensure 15-minute delivery standard.
• Supervise Bellmen and Doormen for smooth operations and guest service.
• Arrange alternate luggage area space during peak bag storage times.
• Ensure compliance with Omni hotel rules and safety regulations.
• Understand and enforce hotel key policies.
• Distribute convention-related materials to guest rooms.
• Greet guests warmly and manage weekly Bell stand and Valet schedules.

Job description

Omni Hotels & Resorts in Scottsdale seeks a Bell Captain to lead Bell/Door Services, supervise Bellmen and Doormen, and ensure efficient luggage handling and guest assistance. The role focuses on maintaining cleanliness, coordinating schedules, and upholding hotel policies across the bell operations.

The position requires overseeing training, managing logistics, and delivering a welcoming guest experience in a dynamic hotel environment.