Bell Captain - Cloister Guest Services (Full-Time)

Sea Island Company; Sea Island (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sea Island Company seeks a Bell Captain to lead and supervise Bell Stand, Doorperson, and Valet teams, ensuring exceptional guest service and seamless operations on property.

You will guide guests, assist with luggage, escort them to destinations, and uphold Sea Island safety and service standards across all shifts.

Responsibilities

• Lead and supervise Bell Stand, Doorperson, and Valet operations.
• Deliver extraordinary guest experiences as a gracious Sea Island ambassador.
• Direct guests to destinations, assist with luggage, and explain property amenities.
• Safely drive company vehicles when transporting guests by car or golf cart and maintain readiness of spaces and vehicles.
• Maintain safety, cleanliness, and compliance with Sea Island procedures and standards.

Job description

As a Bell Captain at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island in every interaction, always warm and welcoming as you lead and supervise Bell Stand, Doorperson, and Valet operations and team members. As a leader within our Guest Services team, you live and share your passion for genuine hospitality in your commitment to enriching lives, bringing strong, natural leadership to every shift. You are vital to Sea Island's culture of delivering meaningful, memorable experiences.

You enthusiastically direct and lead guests to their destinations, assisting with luggage and personal belongings as you explain and show property amenities along the way. You drive company vehicles attentively and safely as you transport guests by car or golf cart, and you maintain sensitivity and discretion when entering a guest's private space, reviewing and scanning rooms to ensure they are fully stocked and meticulously prepared. You confidently handle guest calls and requests, maintaining situational awareness of guests in common areas to see to their comfort and safety. As a key team leader, you bring a high level of coordination, communication, and teamwork to your service teams, and you take pride in keeping all work areas and vehicles clean and safe. Every guest you welcome, every space you prepare, and every team member you guide helps enrich the lives of everyone Sea Island touches — from your teammates to our members, guests, and community.

You respond to guest requests and follow through to assure satisfactory outcomes and compliance. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met through situational awareness of your surroundings. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members. You are proactive in helping when needed and are willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.