Assistant Front Office Manager - Cloister (Exempt)

Sea Island Company; Sea Island (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Sea Island Company seeks a hands-on Guest Services Team Leader to oversee Front Desk, Concierge, Bell Stand and Valet, ensuring Five Star experiences for every guest. You will lead training, scheduling, and Manager-on-Duty coverage, while coordinating with Housekeeping, Engineering, Reservations and Accounting to deliver seamless service.

You set the tone for safety, quality, timing, attendance, and appearance, stay current on Sea Island offerings, and mentor team members to grow professionally.

Qualifications

• Experience leading guest services teams in hospitality.
• Proven ability to train, coach and schedule staff.
• Strong communication and cross-department collaboration.

Responsibilities

• Oversee Front Desk, Concierge, Bell Stand and Valet operations.
• Lead training, scheduling and Manager-on-Duty coverage.
• Coordinate with Housekeeping, Engineering, Reservations and Accounting.
• Review guest information, manage room bookings and shift reports.
• Uphold safety, quality, timing, attendance and appearance standards.

Skills

Leadership

Guest services

Front Desk operations

Training & development

Scheduling

Communication

Team collaboration

Job description

As a leader within our Guest Services Team, you live and share your passion for genuine Southern hospitality and strive to always provide extraordinary guest experiences. You are a positive, detail-oriented and hands-on team leader that enjoys accomplishing a variety of tasks in a fast-paced environment. You are a gracious ambassador for Sea Island with every interaction. You support team members in providing friendly, attentive, and timely Five Star guest service.

Your valued responsibilities include collaborative oversight of Front Desk operations, including Concierge, Bell Stand and Valet, as you help with and direct activities for quality and service that embrace our superior standards with warmth and comradery. You play a key role in the training, development, and scheduling of team members, and lead by example as you perform Front Desk duties, including Manager-on-Duty and Night Audit coverage as needed. You thoughtfully review incoming guest information and instructions, then convey and follow up as needed for guest preparation. Additionally, you have an important role as a liaison between Guest Services and other resort operations teams, working especially closely with Housekeeping, Engineering, Reservations and Accounting. You oversee room bookings, perform regular walk-throughs, and manage shift reports, including guidance and follow-up. You and the team through your leadership, deliver extraordinary experiences and seek opportunities to enrich the lives of our team, members and guests every day.

You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently me through situational awareness of your surroundings. You enthusiastically maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests and members. You are proactive in helping when needed and are willing to help with other areas or duties as requested. You form effective relationships and work closely with resort departments to maintain rapport and foster open communication. This includes coordination with key stakeholders including the leadership team of each vertical (Spa, Golf, Food and Beverage, etc.). You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed or requested by leadership, you act to promptly resolve any concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.